Xchange delivers new software suite for CRM
Boston,
Mass. – January 29, 2001 – / Xchange /
- Xchange, Inc.
today introduced Xchange 7, the first CRM solution designed to leverage a
company's previous CRM investments in order to synchronize their activities and
help transform customer relationships into profit. Xchange 7 makes its debut at
PlanetXchange, the company's annual client conference, a gathering of several
hundred CRM practitioners in Orlando, Fla.
Xchange 7 addresses a critical issue facing businesses today: the need
to earn more profit from their customer base. In November 2000, Xchange
conducted a survey of more than 130 Global 2000 firms, and found this issue to
be a common concern.
"Companies have spent millions on CRM
software and hardware, and though they feel they've strengthened relationships
with customers in certain segments, overall they aren't getting the hard dollar
returns they expected," said Andy Frawley, CEO of Xchange.
According to Frawley, several shortcomings have led to this
disappointment. First of all, so-called "end-to-end" CRM suites tend
to offer very light capabilities in areas such as analytics and marketing
campaign management, crucial to identifying profitable or potentially profitable
customers and optimizing customer marketing investments. Second, integration
among vendors remains poor, causing each customer touch point to interact with
customers in isolation. Third, companies aren't able to track results, measure
the effectiveness of their efforts, and learn from past campaigns. As a result
of these three factors, companies are not able to provide customers with a
consistent experience across channels, which in turn has a negative impact on
the profits companies earn from customer relationships. Xchange 7, which
integrates with virtually all CRM solutions from other leading vendors, solves
these problems, the company claims.
Times Top 1000 businesses fail to deliver on e-business
UK -
January 26, 2001 - / Rubus /
- Only 52 per cent of
the Times Top 1000 companies have systems that allow for online transactions, be
they business-to-business or business-to-consumer, according to research
published by e-business consultancy, Rubus.
The survey, conducted by research firm ICM in December 2000 on behalf
of Rubus found that, whilst 90 per cent of respondents acknowledged the
importance of an effective online presence or using Internet technology to their
business objectives and success, only 15 per cent have developed a formalised
e-business strategy for 2001 to help them achieve it. What is more, 35 percent
admitted the biggest challenge to successfully implementing their online plans
could be other business matters taking a priority. (Editor's note - such as
testing the quality of the sand in which their heads are immersed perhaps?)
Only half of those surveyed employed a dedicated head of e-commerce or
e-business, despite the fact that 80 per cent stated their intention to exploit
new interactive channels this year, such as interactive TV and mobile
applications. The research shows a marked contrast between business intention
and ability to execute. Despite high acceptance in all sectors of the continuing
importance of e-business initiatives in 2001, lack of strategic planning, as
well as inadequate in-house skills and Board level support were all cited as
reasons that could impact the success of these ventures. This will also be of
little consolation to the Government desire to make the UK the 'best place for
e-commerce by 2002'.
Strong contrasts were found across industry sectors and regions. The
media and publishing sector leads with their adoption of formalised e-business
plans, whereas the financial services industry had the largest number of
organisations using the Internet as part of business operations, at 77 per cent.
This was compared to the manufacturing/industrial sector at just 33 per cent. A
North-South divide was also evident.
55 Percent of all Web Traffic Worldwide Comes From Outside
the United States
SAN DIEGO, CA
- January 23, 2001 - / WebSideStory /
-
WebSideStory, Inc., the leading
provider of real-time Internet intelligence for e-business, today reported that
non-U.S. Web surfers account for 54.98 percent of all Web traffic worldwide.
Germany accounted for the largest majority of non-U.S. Web surfers in the sample
with 5.56 percent as of Jan. 16, 2001, according to WebSideStory's StatMarket.
Canada was next with 5 percent, followed by South Korea (4.57 percent), and
Japan (4.35 percent). The U.S. accounted for 45.02 percent of all global Web
traffic, StatMarket reported.
"This is a wake up call to businesses that have thought about
adopting a global Internet strategy, but have yet to implement one," said
Geoff Johnston, vice president of product marketing for StatMarket. "Although
the U.S. still accounts for a significant portion of Web traffic, we expect that
percentage to continue shrinking as more people come online."
Editor's comment:- this is a turning point in the history of the
web. European marketers who still have their heads in the sand about web
marketing should take note that their customers are already trickling into
competitor sites.
The 10 biggest storage companies in 2003? - STORAGEsearch
tries to name them.
January 18, 2001 - / STORAGEsearch
/
- Which will be the biggest computer storage companies by
the end of 2003? This STORAGEsearch
article predicts the likely winners and the factors which will help make
them successful.
This major feature also includes a specially
commissioned companion article about the future of the storage business from
leading storage analyst Farid J. Neema, President of Peripheral Concepts, Inc.
Survey Finds Free Computer Advice Better Than Commercial
Services
January
17, 2001 - / INB /
- That's the finding of
researchers from Tech Support Alert,
a web site that helps computer users locate the best Internet technical support
information. The Tech Support Alert staff recently carried out the first
detailed survey of sites designed to help users solve PC problems. This involved
emailing a collection of typical PC problems to 45 sites, and monitoring the
responses received.
"We put the same set up questions to all sites" said Robert
Schifreen, Editor of Tech Support Alert and a highly respected UK computer
journalist. "What surprised us most, was the speed and quality of the
answers we got from some of the free support sites. They provide a first class
service for zilch."
"It's not that the pay for support sites were poor. In
particular, three were superb and were awarded our 'Highly recommended' ranking.
It's just that we didn't expect the free sites to be so incredibly good."
Schifreen attributes the results to the zeal of the enthusiasts who staff the
free support sites.
The Eng@ged Customer: The New Rules for Internet Direct
Marketing... Reaches The New York Times Business Best-Seller (Book) List
SAN
FRANCISCO, Jan. 16 / PRNewswire /
- On January 14,
The Eng@ged Customer: The New Rules
for Internet Direct Marketing by Hans Peter Brondmo, reached number eight
on the New York Times' Business Best-Seller List. Written for both executives
and managers, The Eng@ged Customer offers direction for applying new rules of
Internet marketing to establish profitable, ongoing communication withcustomers.
Brondmo addresses the realities of marketing goods and services in
a complex and changing world. Which is more important, getting a new customer or
keeping the one you already have? How do you acquire customers without spam?
The questions Brondmo examines strike a the very heart of how email
can be used to not only empower companies marketing their goods and services,
but also serve the needs of consumers. In reading the book, Brondmo's
real-world experience in teaching companies how to build profitable, one-on-one
relationships is evident. His company's client list includes household names
such as Palm, Hewlett-Packard, Victoria's Secret, Wells Fargo Bank, Office Max
and Wegman's Food Markets, as well as Internet leaders such as CDNow, Women.com,
Petopia, Sparks.com and eBags.
Peppers and Rogers Group Completes $10 Million Internal
Financing Round
NORWALK,
Conn. - Jan. 11, 2001 - / BUSINESS WIRE /
-
Concluding a year of exceptional growth which included significant international
expansion, a 60% increase in personnel and doubling of revenues,
Peppers and Rogers Group has completed its
second round of investment financing in less than a year, bringing the total
capital investment to the one-to-one strategy consulting and media firm to $30
Million.
Founded in 1993, the company has consistently and
dramatically increased in size each year since its inception, doubling revenues
each year since 1997.
According to IDC research, the market for CRM
services, which includes consultants, technologies and other tools and
resources, will hit $125 billion by 2004.
"Peppers and
Rogers Group is clearly known as the consulting company of choice in the areas
of one-to-one marketing and Customer Relationship Management," said Nancy
Schoendorf one of MDV's managing partners and a member of Peppers and Rogers
Group's Board of Directors.
Technology For Marketing 2001
...UK event starts Feb 13
London, 10
January 2001 - / The Source /
-
Technology For Marketing, a UK event
dedicated to marketing related technology, is about to launch at Olympia 2,
London on the 13th and 14th of February 2001.
Technology for Marketing 2001 is committed to delivering an insight to
the information and communication technologies required by marketers to
Understand, Target, Reach and Interact with their customers.
meetingmaker and Meteor team up to connect Online Scheduling
and Web-meeting Solutions
Waltham, MA and San Mateo, CA,
January 10, 2001 - / Meteor /
-
Meteor, the first realtime communications
infrastructure company, announced today that its realtime collaboration
capabilities have been integrated into meetingmaker®, the leading realtime,
cross-platform enterprise scheduling solution. This first-of-its-kind
integration extends meetingmaker's online scheduling and calendaring
capabilities to include a complete web-meeting solution.
Meetingmaker's
more than one million users around the world will now be able to plan, schedule
and host online meetings. Meetingmaker will co-brand this meeting service with
Meteor, making the process seamless and easy to use for the end user. Meteor's
100% browser-based realtime collaboration tools include online presentation,
polling and chat capabilities. Both meetingmaker and Meteor feature ultra low
bandwidth infrastructures, with no client software installation needed to enable
either solution , thus providing end users with "instant on" access to
all online meeting facilities from anywhere.
Holiday Season Not Kind to High-Tech Products as Pure-Play
E-tailers Year-to-Year Sales Drop Four Percent
MOUNTAIN VIEW,
Calif., Jan.9, 2001 / OneChannel.net /
- Although
many e-commerce followers are now saying that online holiday sales increased
this season compared to 1999 figures, the boom apparently did not extend to
sales of technology products at pure-play e-retailers. According to
OneChannel.net, the only e-business
intelligence platform reporting actual sales data at Internet speed, sales in
this category actually decreased in 2000.
In a year-to-year comparison of the first 19 days of December, actual
online technology shipments from a specific group of e-retailers monitored by
OneChannel.net each year, declined from approximately $177 million in 1999 to
about $169 million in 2000. (The 19-day period was selected to include the same
number of weekend days, traditionally lower shopping days for these e-tailers.)
The drop is even more significant when measured against the high expectations
that many e-tailers and industry observers had held for a dramatic increase in
online holiday buying in hopes that this might rescue ailing dot-coms.
A handful of product categories bucked the overall trend and showed
very healthy gains, including PDAs, digital cameras and PC audio products such
as MP3 players.
"Ten Brands to Watch in 2001" Named by Brand
Marketing
NEW YORK-
Jan. 8, 2001 - / BUSINESS WIRE /
- The "Ten
Brands to Watch in 2001" have been named by
Brand Marketing magazine and are
published in its current (January) issue. The list includes Nokia, AOL,
Napster, Extreme Football League, Amazon.com, AT&T, Firestone, Onstar,
Revlon, and Hillary Clinton. Brand Marketing's annual list of "Ten
Brands to Watch" "isn't meant to commend or condemn but, rather, to
recognize impact - in this case projected impact," the magazine states.
Following is a list of Brand Marketing's "Ten Brands to Watch in
2001":
- Nokia has lately zoomed past Motorola to become the category
leader, and though once thought to be a quirky foreign is now hot property,
according to the article.
- America Online has already established itself as one of the icons
of the Internet, now by acquiring Time Warner in a merger that was approved by
the Federal Trade Commission before Christmas, AOL is trying to leap ahead into
what it sees as a new, multimedia world in which it can assume a top position.
- Napster is an outlaw brand, an envelope pusher even in the
no-boundaries world of the Internet, by offering free software Napster has
reached 38 million people and has nearly one million consistent users.
- Extreme Football League might be the upstart brand that finally
challenges the long dominance of the National Football League over professional
football.
- Amazon.com has solidified its status as the leading online retail
brand by diversifying into many retail categories beyond just books and CDs, by
continuing to personalize the on-line experience it offers and by paying strong
attention to overall customer service.
- AT&T is breaking up again this year, and it is not certain that
the brand will fare quite so well as during the last big corporate
restructuring, because the company intends to try to make it stretch over each
of the four newly independent businesses, says Brand Marketing.
- Firestone brand is facing a do-or-die situation this year, at least
148 deaths on U.S. roads over the last few years were linked to alleged failures
of its tires--- and the brands owners did not immediately step up and take full
responsibility last summer. Some experts believe that the brand won't survive
2001, despite a new ad campaign being launched on its behalf.
- Onstar brand of telematics service that guarantees services such as
automatic notification of emergency authorities if an accident sets off an
airbag, and offer premium amenities such as live-operator navigational
assistance. This year Onstar will be bringing voice-activated wire-less Web
access nationwide to Onstar subscribers.
- Revlon was the embodiment of achievable glamour but a decade-long
decline will continue in 2001.
- Hillary Clinton is now known simply as "Hillary", and
will doubtless be one of the most intriguing people in the world to watch this
year, in part to see what she does with her new position--and in part to see
what else Hillary Clinton does with her brand. "She's one of the brands
with the greatest growth potential in the country," says Michael Markowitz,
a branding consultant in Santa Fe, N.M.
today's news etc
from MarketingViews |
Other news on this page
Xchange
delivers new software suite for Customer Relationship Management
Times Top 1000 businesses fail to deliver on e-business
55
Percent of all Web Traffic Worldwide Comes From Outside the United States
The
10 biggest storage companies in 2003? - STORAGEsearch tries to name them.
Survey
Finds Free Computer Advice Better Than Commercial Services
The Eng@ged Customer - The New Rules for Internet Direct Marketing
Reaches The New York Times Business Best-Seller List
Peppers and
Rogers Group Completes $10 Million Internal Financing Round
Technology
For Marketing 2001
...UK event starts Feb 13
meetingmaker and
Meteor team up to connect Online Scheduling and Web-meeting Solutions
Holiday
Season Not Kind to High-Tech Products as Pure-Play E-tailers Year-to-Year Sales
Drop Four Percent
"Ten Brands to Watch in 2001" Named by Brand Marketing
earlier news
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Sanitization
Methods for Cleaning Up Hard Disk Drives - article by Intelligent Computer
Solutions
Removing the data on old unwanted disk drives has
become a concern for all users.
In 2005
Pointsec found that
they were able to read 7 out of 10 hard-drives bought over the Internet
at auctions such as eBay, for less than the cost of a McDonald's meal, all of
which had "supposedly" been "wiped-clean" or "re-formatted".
This article reviews the various methods available to sanitize hard disks along
with the advantages and disadvantages in each case....read the article,
...Intelligent Computer
Solutions profile,
disk sanitizers | |
| . |
|
Has
Infiniband Established Itself in the Market? - article by Engenio
This
article looks at the state of the Infiniband market at the end of 2005.
After
5 years stirring in the emerging market cauldron the Infiniband market hasn't
turned out to be the popular flavor which was originally anticipated. But
it's finally starting to get served up in some important markets.
An
Infiniband port now costs half as much as a fibre-channel port and delivers
many times the performance rate. According to the author, Infiniband is now
ready to take its place on the mainstream technology menu. ...read the article ,
...Engenio profile,
InfiniBand | | |
