WASHINGTON,
April 26 /PRNewswire/
eView From Mercom Delivers
New CRM Applications By Recording Email And Internet-Based Chat
- Today at Communication Solutions Expo 2000,
Mercom Systems, Inc. announced the
introduction of eView(TM), a revolutionary approach to recording, storing and
archiving any type of customer transaction, via the Internet, including email
and chat. Mercom's eView records customer contact center computer screens
and stores those recordings for evaluation, training and confirmation purposes.
In doing so, call centers can now record, archive and evaluate all email and
chat transactions resulting in increased customer satisfaction, customer
retention, and Qos.
"With eView, we are delivering the next
generation CRM application that leverages the power of Mercom's call recording
technology, and transferring that expertise to capturing Internet-based data
transactions," stated Bob Jagendorf, director of sales and marketing at
Mercom. "As a result, our goal at Mercom is to empower call centers with
the ability to capture both voice and data intelligence." Jagendorf
elaborated that integrating these key management components allows call center
supervisors to objectively evaluate the performance of their agents and
incorporate that data into training and development solutions.
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Other news on this page
eView
From Mercom Delivers New CRM Applications By Recording Email And Internet-Based
Chat
Whatwhywhere launches - the new service that webmasters were crying
out for that checks search engine positioning and ranking
Hitachi Data
Systems and Where2Net Join Forces to Provide Web-based E-commerce and CRM
Solutions
|
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STORAGEsearch.com
Fibre
channel GBIC's |
| These studs
were supposed to be a push fit. But Megabyte knew the right tool for getting
these little suckers in nice and tight. | |
April 26 /The
Source/
Whatwhywhere launches - the new service that
webmasters were crying out for that checks search engine positioning and ranking
-
www.whatwhywhere.com is the FIRST
and the ONLY online search engine checker in the world offering instant access
to automatic tables and graphs of Internet site's rankings within the top search
engines, and is the service that webmasters were truly crying out for. To mark
the Search Engine Strategies 2000 conference (27 April 2000),
www.whatwhywhere.com is providing webmasters and search engine specialists an
opportunity to trial the service for free.
Launched tomorrow (27 April 2000) the WhatWhyWhere service gives
webmasters and search engine specialists an opportunity to monitor how
successful their efforts have been registering their website with search
engines. WhatWhyWhere offers an easy and reliable method for tracking search
engine positions, providing constant and up to date information on site's
positions on all of the major Internet search engines, directories and portals.
WhatWhyWhere enables information to be presented graphically over time,
allowing the user to see precisely what is happening and perform trend analysis.
With these concise statistics companies can more effectively control and monitor
how their website is performing online amongst search engines, tailoring their
response as necessary, tailoring search engines developments as and when they
change.
SANTA
CLARA, California, April 24, 2000 /Where2Net/
Hitachi
Data Systems and Where2Net Join Forces to Provide Web-based E-commerce and CRM
Solutions
- Hitachi Data Systems and
Where2Net, an application service
provider (ASP) of e-commerce and mobile-commerce solutions, today announced a
strategic alliance to deliver Web-based e-commerce and customer relationship
management (CRM) solutions to retailers, e-tailers, and brand marketers in
retail stores. Under the terms of the agreement, Hitachi Data Systems will
supply Hitachi VisionDesk™ PCs for Where2Net's Touch and Mortar™ ASP
offering, a single-source solution designed to integrate Web, store, and catalog
sales channels to deliver target messages, process transactions, automate
customer service, and obtain buyer feedback to enhance in-store shopping and
profitability.
"Where2Net is pioneering a new space, offering a Web-based
solution to create and manage an 'online store in a store,'" said Alan
Yeung, CEO of Where2Net. "By combining our applications with Hitachi's
all-in-one personal computers, we can offer a complete e-commerce solution to
retailers who want to communicate with their customers and increase same-store
sales."
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