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archived news from MarketingViews

2002, September weeks 1 - 3

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article:- What's a Good Click Rate for a Banner Ad?
Press Release FAQ's, High-Tech Marketing Agencies

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STORAGEsearch.com to be a Media Sponsor for 8th Server I/O Conference & Tradeshow

Editor:- September 20, 2002 - STORAGEsearch.com announced today that it will be a media sponsor for the Server I/O 2003 conference & tradeshow organised by Strategic Research Corporation. Server I/O, now in its 8th year, will be held January 20-22, 2003 at the Monterey Conference Center and Marriott Hotel in Monterey, California and is the only forum focused on the emergence of I/O networking as the foundation for the creation of Unitone, the Information Utility Network datacenter.

It's an important date in the storage calendar. Speaking about the role of the Server I/O conferences in the storage industry, Michael Ruettgers Executive Chairman EMC Corporation has previously said "As the storage industry is finally being recognized as one distinct from servers, you should take pride in the impact you personally have had on the industry as one of the pioneers."

About 600 visitors are expected at this event. If you would like to learn more about sponsorship opportunities please phone Dave Laxamana on 805-569-5610. ...Server I/O 2003, ...Strategic Research profile

See also:- STORAGEsearch.com, Trade shows & events

Ideas International Lets Subscribers Compare Costs of Hosting Databases on Major Server Platforms

SYDNEY - September 18, 2002 – Australian-based global IT market research company, Ideas International Limited, has today announced a new extension to its Competitive Profiles suite of continuous information services that allows subscribers to compare the pricing and licensing options of industry enterprise database software products on various hardware platforms. The new research extension allows IDEAS research customers to compare the current pricing and licensing implications of hosting Oracle, IBM DB2 and Microsoft SQL Server on all major industry hardware platforms. The research scope includes pricing perspectives for more than 30 different countries worldwide, introducing widespread price transparency to a complex choice area for IT buyers.

The research supports the capacity to model the impact of different technology solutions – for example, analysis of Oracle Real Applications Clusters on a clustered hardware solution versus a high-end SMP UNIX server, or the inclusion of OLAP functionality in comparisons for on-line analytical processing needs. The research extension covers the varying pricing strategies adopted by different database vendors such as per-sever, per-processor and per-user licenses. ...IDEAS International profile

Intel Expands Intel Inside® Program For Resellers With Small Business Key Focus

SANTA CLARA, Calif. - Sept. 17, 2002 - Intel Corporation has expanded the Intel Inside® Program for the 75,000 members of its worldwide dealer, system builder, and reseller network by increasing the marketing vehicles available for fund use, including print, billboard, Web, transit, cinema and direct mail advertising. By the end of the year, Intel plans to double the number of dealers participating in the program.

"Intel's channel marketing program continues to evolve to better address our customers' marketing plans and their focus on the growing number of small businesses," said Carol Barrett, director of the Intel Inside program. "The use of the Intel Inside brand and co-op marketing funds for new and emerging advertising mediums enhances the channel's marketing efforts in today's increasingly competitive marketplace."

More than one-third of Intel's processor sales are made through the reseller channel, whose end-customers are mostly small- and medium-sized businesses. ...Intel profile

AMD Launches Largest Global, Integrated Branding and Advertising Campaign in Company History

SUNNYVALE, CA - September 16, 2002 - AMD today announced the launch of an extensive, integrated global print and online branding campaign. The campaign, themed "AMD me," represents the most ambitious branding campaign in AMD's 33 year history. The campaign is designed to build a strong, differentiated global brand.

The "AMD me" campaign will be directed at both the enterprise and home markets, and will launch in North America today. The campaign will launch across Europe, Asia Pacific, the Middle East, and Africa beginning September 23rd. The "AMD me" campaign as a whole is currently scheduled to run in major media across key global markets through the end of 2003.

"AMD is absolutely committed to listening to the needs of the marketplace and responding with products that best address those needs," said Rob Herb, Executive Vice President, Chief Sales and Marketing Officer at AMD. "The 'AMD me' campaign is an excellent expression of our commitment as a business to build deep relationships with customers, and address the real-world needs of the global marketplace."

The ad campaign, created by McCann-Erickson San Francisco, is a dynamic reflection of AMD's brand truth. The essence of the AMD brand is that AMD has always worked with partners and customers to champion innovative, smart technology that enables both people and business to achieve more.

The integrated print and online campaign will begin with launch ads appearing in today's issue of The Wall Street Journal, and the September 23rd issue of Business Week. The campaign will also be featured in both the print and online versions of major business, technology and IT trade media for a 360-degree AMD branding experience. ...AMD profile

Editor's comments:- I'm old enough to remember when Intel induced AMD to dump Zilog and drop AMD's aggressive "the Z8000 is better" ads to sign up as a second source for the 8086. Intel regretted that move for many many years and fought hard to differentiate itself from AMD and other x86 cloners by using brands such as Intel Inside and Pentium.

It seems to me that AMD's branding agency has completely missed the point of why people use their products. My own suggestion, which only took 30 seconds to think about would be based around the following simple memorable slogans.
  • "AMD is 10% cheaper."
  • "AMD is 10% faster."
  • "AMD hates Intel just as much as you do."

    (This one applies equally well to PC OEMs who resent Intel's power over their futures and to consumers who unfortunately bought Intel shares when they were still worth something.)

Does Usability Suffer if Marketers Save Web Development Costs by Subcontracting Offshore?

September 16, 2002 - a new article in Jakob Nielsen's Alertbox, looks at the risks involved in developing websites offshore. To save costs, some companies are outsourcing Web projects to countries with cheap labor. Unfortunately, these countries lack strong usability traditions and their developers have limited access - if any - to good usability data from the target users. ...Useit.com/alertbox

New Advertising Opportunity - Security on STORAGEsearch.com

Publisher:- September 16, 2002 - Security is a new focused subject area which has started this week on STORAGEsearch.com. Although we've been covering security issues in the news page of our Sun and storage publications for a couple of years and in articles and whitepapers, this is the first time that all the relevant content has been concentrated into one place. We're selling targeted banner advertising for no more than two advertisers for the new group of pages on an exclusive one year basis. Each package is being sold for $5,000. For more information about what you get please email:- Megabyte@STORAGEsearch.com

Western European Server Factory Revenues Contract 17% in Second-Quarter 2002, Says IDC

LONDON - September 11, 2002 – The Western European server market contracted again in the second quarter of 2002 after dropping by 22.5% in the first quarter, according to IDC. Western European factory revenues declined 17% from $3.5 billion in 2Q01 to $2.9 billion in 2Q02. The quarter also marked the first time that IBM was challenged and outrun by a major competitor — HP — for the leading position of overall server market revenue leader. HP's May acquisition of Compaq allowed it to pass IBM in terms of server revenues in 2Q02.

In the first quarter after its merger with Compaq, HP managed to gain the No. 1 position in the Western European market in terms of factory revenues. Despite IBM gaining a percentage market share point and declining at a slower rate than HP, the combined portfolio of the historically No. 2 and No. 3 in the server market in factory revenue terms, translated into a $114 million lead.

"The RISC Unix market is going through some changes," said Nancy Taylor, Senior Unix Analyst within IDC's European Server Group. "The high-end portfolio build-up of RISC Unix has been significant and had a positive effect on revenues, but everywhere else these systems are under immense pricing pressure from customers with tight IT budgets and Intel-based offerings."
news image IDC server data
Of the top-tier vendors, Dell was the only company to show annual unit and factory revenue growth and, like IBM, gained one percentage point market share over the quarter a year ago. Sun Microsystems generated the highest annual unit growth, followed by Fujitsu Siemens.

On a sequential basis, Sun Microsystems was the only company to show positive growth in both units and revenues. As a result of this growth Sun Microsystems was able to hold on to top spot in the Unix RISC segment of the market, which showed an overall revenue decline sequentially of 6%, but narrowly lost out on the lead of the total Unix market, which again went to HP.

"The grueling competition fueled by continually constrained budgets made its mark on the Western European server market again, affecting most but not all countries," said Thomas Meyer, Expertise Center Manager for IDC's European Server Group. "The UK continued to show annual growth but weakness in the German, French and Italian markets weighed heavily. As corporate budgets remained tight, vendors kept focusing on the SMB market, server and application consolidation issues and solution stack building." ...IDC profile

Peripheral Research Corp Publishes 12th Annual Data Storage Test/Process Equipment Market and Technology Report

SAN JOSE, Calif. - September 10, 2002 - Peripheral Research Corporation announces the availability of the 2002 Data Storage Test/Process Equipment Market and Technology Report. The last couple of years have seen two significant trends in magnetic hard disk drives. First the pace of technology development has maintained the greater than 100% storage areal density growth that began a few years ago. Second, due to the cost of doing business in this industry and the slim profit margins of companies in this industry there has been significant consolidation of companies as well as closure and exits of several suppliers of components and equipment to the industry.

Disk drive head production is pushing the capabilities of state-of-the-art photolithographic equipment. As a consequence capital spending for new photolithographic equipment is increasing. By 2003 data storage photolithographic requirements will begin to exceed that available with existing semiconductor equipment. This will limit future growth of track densities to roughly 60% per year. The lack of available equipment is one of the factors limiting the growth of areal density for magnetic recording going forward. Already the greater than 100% areal density annual growth rate has decreased to the range of 70-80%.

There are signs that the difficulty in creating new test and process equipment for this industry will lead to new consortia between the remaining disk drive and component manufacturers. These consortia will pool their resources in developing next generation equipment. Where feasible, this could help the equipment suppliers and their customers reduce their risk and expense in making and purchasing new sophisticated equipment.

These trends and other developments in data storage test and process equipment are covered in the 2002 Data Storage Test/Process Equipment Report. The twelfth Data Storage Test/Process Equipment Market and Technology Report covers test, metrology and process equipment requirements and projections for the data storage industry. For the first time this report will include MRAM devices as well as disk drive and tape drive products. MRAM products will use some of the same process and test equipment that will be used on next generation disk drive heads and thus represent an additional market for disk drive test and process equipment manufacturers. Copies of this report are available for $995.00 for the first copy at a single company site, $150 per additional copy per site. ...Peripheral Research profile

New Business Development Manager at STORAGEsearch.com

September 10, 2002 - ACSL, publisher of STORAGEsearch.com is pleased to announce that Janet Downes has recently joined the advertising team as Business Development Manager. Janet will initially focus on emerging markets such as iSCSI, InfiniBand and Serial ATA.
Editor Zsolt Kerekes said "When the industry went into recession last year our ad revenue slowed down to double digit growth rates, but meanwhile our readership more than doubled. As the storage market truly comes out of recession we're now planning again for the kind of business growth rates we had during the peak of the dotcom boom. Janet is a very experienced marketer and will help new customers understand the potential benefits of making themselves better known to what we believe is the most important segment in this market - You, the readers of STORAGEsearch.com." click to email Janet Downes
Janet Downes has a degree in Electronic Enginering and an MBA. She is also a Member of the Chartered Institute of Marketing, Member of the Institute of Directors and a Chartered Marketer. Janet's corporate career included more than ten years at Intel Corp, where she became European marketing manager. She has also worked as an international marketing manager in Computervision and Crosfield Electronics. In running her own business, Downes Strategic Marketing, for the past five years, Janet has trained thousands of European marketers, in various aspects of strategic marketing and CRM, including companies such as Hewlett Packard, Siemens, StorageTek, Software AG and Lucent. Janet will continue her training business alongside her new role at STORAGEsearch.com.

If you have questions about how the mouse site can help your business, please send an email to Janet@STORAGEsearch.com, including the size of your advertising budget, timescale and what you are trying to achieve.

Growthink's Total U.S. Second Quarter 2002 Venture Capital Report

Editor:- September 4, 2002 - from time to time founders of storage manufacturing companies ask me about where to raise venture capital.Growthink's Total U.S. Second Quarter 2002 Venture Capital Report, price $350.00 , analyzes and profiles the 579 companies that raised venture capital in the second quarter of 2002 (representing $6.2 billion) and the 1,250+ investors that backed them. All company and investor profiles include complete contact information. ...Growthink

See also:- Squeak! - Venture funds in STORAGE

WebSideStory's New HitBox Professional Provides Affordable E-Commerce Analysis Service for Small and Mid-Sized Businesses

SAN DIEGO, CA - September 3, 2002 - WebSideStory, Inc., the leader in outsourced Web analytics, today announced the launch of the latest version of its award-winning HitBox® Professional service. Version 3 now offers affordable, turnkey e-commerce analysis for small and mid- sized businesses without significant IT resources to process traditional Web log file software solutions. HitBox Professional is a completely outsourced service that provides detailed insight into visitor and customer behavior. The solution requires no hardware or software investment, and can be activated within hours. All the information is collected in real time and made available on demand through a convenient, Web browser interface.

"Any small or mid-sized businesses that are serious about building a more effective Web presence, need HitBox," said John Hentrich, president and CEO for WebSideStory. "We make it possible for them to measure and improve the effectiveness of their marketing and design efforts with point-and-click simplicity. Until now, only large enterprises could get this type of detailed, real-time analysis."

As part of an introductory offer, starting pricing for HitBox Professional will remain at $24.95 per month until Sept. 15th, when it will rise to $29.95 per month for new customers....WebSideStory

Megabyte the Mouse is 4 Years Old

Baughurst, Hampshire, UK - September 3, 2002 - Megabyte the Mouse, the cartoon character known to more than 0.5 million readers of STORAGEsearch.com is four years old this month. Four years is a long time in the life of a mouse, and also in the life of a fast moving market like enterprise storage. In that time hundreds of storage companies have disappeared from the market, as they went bust, or merged or got acquired, but the total number of storage companies listed in the STORAGEsearch.com web site has kept growing.

"I wasn't too sure how seriously people within the industry would accept the mouse site" admits publisher and editor Zsolt Kerekes. "But 2002 was our second year partnering with many of the most significant storage conferences and exhibitions in the USA and Europe, so I suppose STORAGEsearch.com has been accepted. At a time when the number of storage related publications on the web has risen to over one hundred, it's nice to see that our readership is still growing." ...ACSL profile

March for Liberty and Livelihood, London, September 22

Editor:- September 2, 2002 - if you've been driving through the south east of England in recent weeks you can't help but notice large banners in nearly every field with the banner "March for Liberty and Livelihood, London, September 22". It's certainly an effective method of promotion, and will be seen by tens of millions of people. It's a shame that there isn't an effective channel for buying this kind of advertising space and loaction. In fact most of these signs are probably illegal, but in rural locations the local authority which governs signs in public places is going to consist mainly of people who are sympathetic to this particular campaign, and will turn a blind eye to it.

For those of you in the US, who don't know what I'm talking about. The issue is about legislation which will ban the right to hunt foxes using horses and dogs. This has polarised between those living in the countryside who have been portrayed as mainly pro-hunting (or neutral), and those who live in towns and cities, who are mostly in favor of a ban on hunting.

I'm neutral on this one. I wouldn't ban it, but it's not something I would want to legalise if it were a new sport either. I've lost most of my chickens to foxes, but don't let the local hunt ride on my farm (mainly because it would disturb my peace, and hunting is a useless way to get rid of foxes.) When I visit my father who lives 100 miles away in a town (Brighton) he is pleased to show me his two tame foxes who come out to eat dog food in the garden whenever he whistles to them. He nursed them when they were injured, and they now live in fox heaven. On the other hand, my best friend goes fox hunting and it seems like a harmless way to get a bit of excitement and exercise on a horse, particularly as they rarely catch anything.

But getting back to my original point, the banner campaign has been highly visible and memorable. It shows what can be done with low technology and without a design studio or ad agency.

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Other news on this page

STORAGEsearch.com to be a Media Sponsor for 8th Server I/O Conference & Tradeshow

Ideas International Lets Subscribers Compare Costs of Hosting Databases on Major Server Platforms

Intel Expands Intel Inside® Program For Resellers With Small Business Key Focus

AMD Launches Largest Global, Integrated Branding and Advertising Campaign in Company History

Does Usability Suffer if Marketers Save Web Development Costs by Subcontracting Offshore?

New Advertising Opportunity - Security on STORAGEsearch.com

Western European Server Factory Revenues Contract 17% in Second-Quarter 2002, Says IDC

Peripheral Research Corp Publishes 12th Annual Data Storage Test/Process Equipment Market and Technology Report

New Business Development Manager at STORAGEsearch.com

Growthink's Total U.S. Second Quarter 2002 Venture Capital Report

WebSideStory's New HitBox Professional Provides Affordable E-Commerce Analysis Service for Small and Mid-Sized Businesses

Megabyte the Mouse is 4 Years Old

March for Liberty and Freedom, London, September 22

earlier news (archive)

tape storage
Tape Libraries on
STORAGEsearch.com
Megabyte found that the advantage of taped storage was that he could store a huge amount. But it sometimes took a long time to retrieve what he wanted.

Thoughts about Public and Private Days of Remembrance

September 11, 2002 - I knew I would find it difficult to write about this anniversary. The horror of that day a year ago still seems too vivid and fresh.

President Bush yesterday made a good speech at the Afghanistan embassy. During questions afterwards in a light moment he brushed aside reporters' attempts to ask him about his policy on Iraq, saying they would have to wait until his speech to the UN on Thursday, And he reminded us then what it was all about.

Tomorrow (September 11) will be a terrible day for many Americans - he said. Well, "tomorrow" is now today, and I guess he's right.

For all of us, the memory of that day September 11, 2001 will remain with us till the end of our days. How we first learned what had happened. The disbelief and the horror. I was lucky. I did not lose loved ones or friends. I know that many of you did. There is nothing that anyone can say to ease that pain. That loss has been a living nightmare for 365 days. The pain will not go away tomorrow, or next week when the rest of the world goes back to thinking about something else.

How long will the world remember?

At first my mind goes back to another tragedy in the last century - the Titanic. That was a disaster partly caused by the elements and partly by folly. That was 1912, 90 years ago. But September 11 was much worse than that. Your grandchildren may remember you as being really old, because you can remember where you were on that day. But the memory will live on much longer than that.

Christians still commemorate Good Friday, nearly 2000 years later. To those handful of people there at the time when their spiritual leader and guide Jesus was being executed it must have seemed that the world was coming to an end. For the christian faith, as we now know, it was only just a beginning. Jews still commemorate Passover, which celebrates the exodus of the Israelites from Egypt during the reign of the Pharaoh Ramses II, over 3,000 years ago.

As America and her friends mourn today, this first anniversary makes us strong. It keeps alive the memory of the loved ones and friends who died. Those who have suffered loss may feel some comfort from knowing that they are not alone.

September 11, is an unusual anniversary in another way, because in our society we are better at remembering happy things like birthdays or holidays like Thanksgiving.. This day, 9/11, helps us remember that at the end of life there is death. Those private anniversaries are different for us all, and on those lonely days we see the rest of the world go by and they do not see our sorrow.

October 22, 1999 - I get a phone call about 1 a.m. to say my young brother Charles has died. I can't believe it. We were only talking on the phone a few hours ago it seems. He was packing his case for a weekend vacation in Boston. We spoke on the phone several times that day, as we did every day. he was looking forward to making a lot of changes in his life when he got back, including working with me. He had tried it for a short time and enjoyed it. We were both looking forward to it. But he didn't know he was ill. He died of a sudden massive heart attack. For the next few months, like an idiot I comfort his friends and other members of our family and reassure them how happy he was in his last days. It's true. But while I try to cheer everyone else up with this thought I put off the process of my own grieving. It hits me very hard about 6 months later. There is something in my life which is gone forever, and nothing fills that gap. My wife and friends try to help, but I am in deep depression. I'm seeing my doctor for a health check up. My physical health is fine. But my emotional state is a mess. Prozac helps. It helps a lot. If I could worry now, I would worried that a little white pill can make so much difference. After a few months I can operate as a human being taking less pills and, then it seems safe to stop taking them.

August 4, 2002 - my young sister, Anna, has learned the results of her biopsy. Because she has had no symptoms apart from a few minutes loss of her speech, we were worrying more about the biopsy than what it might signify. An MRI scan a few weeks earlier had shown a small lump in her brain. The doctors said they didn't know what it was. Could be, she had had a small stroke without realising it at the time...

"You've got a glioblastoma multiforme type 4," the surgeon said. "It's bad, very bad. It's the most aggressive type of cancer, and because of where it is we can't operate. You'll see an oncologist in about 5 days and they will tell you more about it." Anna is stunned. Her husband Mark asks the question that you should ask when you have been told this kind of thing. "How long? Six months? A year?" The surgeon shakes his head. "I can't say, maybe three months." He goes away. A few minutes later a nurse comes along. My sister has made an excellent recovery from the operation, and they ask if she would mind going home that afternoon. They need the bed.

Our world has turned upside down. Anna says to me "You're the one who spends all his time on the web and is good at searching for things. Find out what a glioblastoma is. Find out if there any treatments. Find out if there are any survivors."

During the next few days and weeks I learn more than I ever wanted to know about this terrible thing. The web sites I visit now are not just computer sites, but a new world which I didn't know was out there:- Virtualtrials.com to find out about research in this area, Quackwatch to get a counter view on so called "natural" remedies. But the best one is Young Adults Surviving Glioblastoma. When I read out some of the personal stories from that site we both cry, but she is pleased to learn that some people do survive this thing. The long term survival rate for a GBM type 4 , as we learn, is about 1%, and "long term" means anything over a year.

We're learning a lot from the web. As well as increasing our vocabulary which now includes new words like Temozolomide, Melatonin, Tamoxifen and PSK, we're also learning the difference between Phase I and Phase II FDA trials. Some researchers are keen to get my sister into a trial. The reason? It's a rare condition. Less than 15 people per million population will get a GBM type 4. Researchers find it difficult to russle up enough people to take part in a trial. We look at the data and decide against it. The problem with being in a trial is that the sponsoring doctor will not tell you about any better treatments which may be available. Mixing drug treatments invalidates their results.

Later we learn that some people with GBM type 4 have survived for years confounding the medical profession. One of them has written a book which is due to be published in the middle of August. I preorder it on Amazon and have it sent directly to Anna. She can still read, but her speech is slurring and she can't say some words. Also she can't write any more. That part of her brain is affected by pressure from the tumor.

August 31, 2002 - "You must read this book" Anna says excitedly on the phone . "It arrived in the post this morning at 7 o'clock and I've nearly finished it. The author had the same lump as me, and he survived. Buy your own copy though, I need to keep this for myself." The book, Surviving Terminal Cancer by Ben Williams, does indeed give hope.

He believes that oncologists are not sufficiently up to date with the data about treatments in this field, and will typically prescribe a limited range of treatments, even though they know that they will not work. His theory, which he practised on himself, is that patients can increase their chances of survival by finding out more and using supplementary treatments. He advocates using a cocktail approach for chemotherapy, to avoid the growback of resistant strains of tumor, and just as important says that some pills and potions and foods can help boost the imune system. The problem is that some vitamins which are good at preventing the onset of cancer actually interfere with the operation of the chemo, and diulte the effect. So you have to be sure not to take those vitamins on the days that you're taking the chemo. Also many health supplement and drugs companies make a living out of selling things which provide false hope. Trying to decide which may work and which don't needs careful evaluation of research data.

September 1, 2002 - Anna lost her speech today and had a series of fits. An ambulance takes her to hospital. Because they know she has a tumor they do a new MRI scan. It shows bleeding in the brain. She may die tonight. It's a long night.

September 2, 2002 - I still have a sister. She is alive but can't talk. This is what she feared most.

September 3, 2002 - The lady in the adjacent bed died today of MRSA, the hospital killer bug. This will be a day her family remembers.

September 5, 2002 - Great news. Anna can talk again, although it's very slurred. Her thinking is still sharp and focused. She is pleased to learn that some of my customers in the US are praying for her. She reminds me what she wants me to do with the children, if she and her husband Mark both die. Mark tells her not be so ghoulish. We should cheer up because tomorrow they may be letting her go back home. I return to my car. The drive to the hospital in Brighton was 110 miles, but they are rebuilding their car park. When I arrived the waiting time to get into the car park was estimated to be 90 minutes. I can't wait that long, because Anna is seeing the doctors in a few hours to be fitted up for a radiotherapy mask. So I drive around and discover that every street in the area is parked solid, and signs warn you that your car will be towed away if you park in an unapproved place. So I eventually park down by the beach half a mile or so away and walk. It's a beautiful summer day, and sailing yachts are skimming across the water. It's hard to believe that this is the same world as inside the hospital.

September 10, 2002 - My niece Laura (age 5) was playing this morning with a new friend. We discovered a few days ago that her father has a friend who was diagnosed with a GBM type 4 about a week ago. Anna thinks that's a spooky coincidence. Anna and the other little girl will both start their first day of school next Monday (Sept 16). The school thought it was a good idea that new children should know someone when they start their first day. I remember my own first day of school over 40 years ago, and I'm sure you do too. It's a lifechanging time. Laura will remember hers too, but for another reason. The oncologist has said that because Anna's imune system is weak from the chemo, she should avoid contact with groups of people who may be ill. She shouldn't go to the school gate on Laura's first day. My sister is a fighter and is determined to make sure that Laura is not remembered as that girl in the class whose mummy died.

September 11, 2002 - we remember today the thousands of people who were murdered in America a year ago. Our thoughts go out to their families and friends, and all the millions who have been touched by those events. That memory will not fade.

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