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January weeks 3 - 4, 2002

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The Official PR Salary & Bonus Report 2002 Edition Now Available

New York, NY - January 31, 2002 - The Official Public Relations Salary & Bonus Report - 2002 Edition is now available. It's compiled from the database of leading PR executive search firm, Spring Associates, Inc., and contains reliable data on over 8,500 PR professionals. Published annually since 1987, the price is $199.
  • Biggest salary gain was corporate/financial category at +12% followed closely by the consumer category at +10%
  • On the minus side, no surprise that salaries for hi-tech and public affairs came in at -10%
...Spring Associates

Editor's comment:- I thought at first that the $199 figure was the average salary for a web based PR person, and wondered if I could use that to justify asking for a raise, since the stock option doesn't look so hot now.

Midsize Businesses Will Propel Growth of US Enterprise Software Market, Reports Jupiter Media Metrix

NEW YORK - January 28, 2002 - Jupiter Media Metrix today reports that small and midsize businesses (SMBs, with 100 to 500 employees) will be a critical driving force in the growth of the market for enterprise software in North America over the next two years. According to a new Jupiter MarketAccess Report, entitled "Enterprise Software Adoption in the SMB Market", executives in midsize companies indicated they will purchase and implement software in the next six months to streamline accounting and financial management (26 percent of respondents), CRM (26 percent) or e-commerce storefronts (28 percent). Jupiter analysts advise enterprise software companies - which historically focused on larger Global 2,000 businesses - to rethink their marketing initiatives to accommodate the purchasing behavior of small and midsize businesses.

"Midsize companies are showing strong demand for enterprise software," said Marc Harrison, Jupiter senior analyst and research director. "Although small companies will purchase software to simplify discrete business processes such as accounting, the bulk of the dollars to drive the market to the next level will come from midsize businesses, which are more likely to invest in CRM and other enterprise-grade software. Software vendors should take note that midsize businesses are looking for full-featured software packages that have some interconnectivity without a great deal of costly customization or integration."

Jupiter estimates that the North American market for enterprise software applications and related services sold into SMBs will grow from $971 million in 2001 to $3.4 billion by 2006. According to Jupiter analysts, increasing availability of full-featured functionality - without the high-ticket pricing scheme that defines the large enterprise market - will drive growth, along with demand among SMBs for solutions that can scale as companies grow.

SMBs will invest the most dollars in tools for e-commerce/Web presence (Web presence defined as sites devoted to corporate marketing and product information, etc.) and CRM. According to an October 2001 Jupiter Executive Survey, nearly half of SMBs (49 percent) will have built a Web presence in the next year. Jupiter analysts forecast that e-commerce/Web presence applications will grow to $1.1 billion by 2006 and account for over one-third of the market up from 14 percent in 2001.

Spending on CRM software by SMBs will reach $651 million and make up 19 percent of the market by 2006 - up from 10 percent in 2001. As the relationships between SMBs and their customers become more complex and as the number of customer touch points increase, Jupiter analysts expect that SMBs will increasingly look to software and services to help manage these relationships. ...Jupiter Media Metrix

Designing Your First Banner Ad?

January 25, 2002 - I'm often asked by marketers and their creatives where to start with designing a banner ad. So I've created a small - gallery of past banner ads on STORAGEsearch.com. That should give you some ideas. If it proves popular, I'll do the same for our other sites.

You should always budget to do 2 or 3 design iterations, even if the only thing you change is the background color. We can test which version of banner works best and go with that within a few days.

Sometimes the click rate doesn't tell you enough, and you have to go mining within your log file to look at the domains of readers who have clicked on the banner. That can be useful, if you suspect that the text in the banner ad is prefiltering out or filtering in, the wrong types of customer.

Often the incoming banner from an advertiser looks good, but is too large a file to load quickly. Then I use GIF Wizard to test different compression schemes online. This ASP is better than the compression utility found in most design packages.

PRs And Journos Clash Over SourceWire (UK) Journalist Enquiry Service

January 24, 2002 - according to a report by Daryl Willcox, founder of the UK news distribution service SourceWire, a row has erupted between PR professionals and journalists over use of the increasingly popular Response Source journalist enquiry service. Journalists have pointed a critical finger at some PRs for inefficient follow-up to requests sent over the system. And PRs have fought back with claims that many of the requests are 'ditzy' and 'practically spam'. The flak signals a new phase in the growth of the Response Source system, which allows journalists to ask hundreds of PRs for help on stories using a simple Web site, progressing it from a simple research tool to a service which is impacting the core of UK media culture. ...SourceWire

L-Soft Launches Software Facilitating Email Marketing Industry's Move Away from Third-Party Hosting

London - January 23, 2002 – L-Soft announced today the launch of LISTSERV® Maestro, a new product developed to provide companies with sophisticated e-mail marketing capabilities in-house. By offering LISTSERV® Maestro on a licensed basis, L-Soft becomes one of the first companies to respond to a growing demand, also acknowledged by Forrester, for secure, cost-effective e-mail marketing software that is quick to install and easy-to-use.

"Companies are increasingly turning to e-mail to drive site traffic and build customer relationships," said Eric Thomas, L-Soft Founder and CEO. "E-mail cuts campaign production and delivery costs, especially when using in-house solutions such as LISTSERV® Maestro. Some of the savings are usually passed on to the customer in the form of more attractive, carefully targeted special offers."

LISTSERV® Maestro's easy-to-use Web interface guides marketers through each step of campaign development, including message creation, response tracking and reporting. LISTSERV® Maestro's tracking reports provide quick feedback and enable marketers to quantify the success of campaigns in real time, giving them the freedom to immediately adjust their strategies and realise greater success rates. LISTSERV® Maestro identifies whether recipients open up messages or click through to URLs embedded within messages. The initial high-capacity version of LISTSERV® Maestro allows companies to conduct large-scale e-mail marketing campaigns in-house for a modest investment. ...L-Soft

Death Of The Salesman

January 23, 2002 - a new article, written by Melanie Badenhorst of the UK based CRM company CustomISe, has some entertaining views about the changing times we live in. There are also other new CRM articles on the CustomISe web site which was revamped today. ...CustomISe

FBI Sting Operation Thwarts Disgruntled Employee's Attempt To Sell Customer Database

Duluth, Georgia - January 22, 2002 - Andrew Parsons, Vice President of Sales at Vector Networks, Inc. saves the day for his corporate competition by initiating and participating in a clandestine FBI sting operation. A Supervisory Special Agent of the Atlanta-FBI who needs to remain anonymous for security reasons dubs Mr.Parsons a hero.

"Without Andy's help, this never would have happened - especially so quickly", said the Agent. Typically these operations take a year or more to conclude.

The lowdown A disgruntled employee of the rival company contacted Mr. Parsons a week ago via the solutions email box, a tech support request line for Vector Networks' products, using an anonymous email address. He offered Mr. Parsons the opportunity to purchase the complete customer database from his competitor for $20,000.

Shocked and concerned, Andy Parsons informed the rival CEO of the incident. Apparently, this had not been the first time an employee backlashes against the company as in fact there was already a criminal case pending in Florida. The FBI contacted Mr. Parsons and asked him to work as an undercover agent so that this perpetrator may be apprehended. Andy Parsons agreed to have a wiretap placed on his business phone lines and was given a "wish list" of questions that the FBI wanted answered by the offender.

When the criminal contacted Andrew confirming the offer and validating the content of the database, a meeting was arranged. Mr. Parsons was skilled in his negotiations with the wrongdoer and was able to get him to answer all of the FBI questions and agree to fly into Georgia for the meeting. The operation was planned to occur at a local hotel. After the exchange of data and money, the FBI burst into the room and apprehended and arrested the perpetrator and his accomplice.

Editor's comment:- this story shows how a customer database theft was averted, but usually proving the case, after the event, can be difficult. One approach, used by publishers, is to seed their customer database with fictitious names which go to a real address. If the list owner gets a mailing to the seeded contact they know that the list has been copied, and who is using it.

Marketers Can Learn Lessons from Sun Microsystems Solaris X86 Fiasco

January 16, 2002 - Sun Microsystems has recently shown that it's possible for a company which employs large numbers of marketers, to upset a significant portion of the people who use its products, and business allies, by end-of-lifing a product without doing any market research or consultation first. If you haven't been following this story in Sun SPARC - news and other media, it can be summarised as follows...
  • Sun decided to axe a new version of Solaris on Intel X86 architecture, and effectively cancelled support for this entire product line
  • Users were seriously pissed off and have agitated to have the product restored, or they will part company with Sun and go to other solutions
I'm not privy to Sun's internal debates on this subject, but I imagine the thinking before the decision went something like this:-

"Hey guys, we're losing money. No-one pays for Solaris X86, but it has was successful in its mission of scaring off any serious competition of the Unix/Intel variety, because they always knew there was a risk we could retaliate with it. Shame about Linux... But that's for people who aren't our kind of customers (don't have enough money). When we kill Solaris X86, the 5% of users who do have money will come flocking to buy our SPARC systems which run the same operating system. That will boost sales and reduce our development costs."

No-one asked the following questions...

"Should we research what users think?"

"Will anyone ever believe us again when we say we're committed to a product?"

"Will this move scare and piss off our real customers and partners?"

When you're trying to save money, you don't waste more money by researching those kinds of questions. My guess is that Sun will suffer a 20% or more long term decline in revenue from this move, because it effectively kills at birth new customers who wanted to evaluate Solaris on hardware systems which they trust and afford (PC's).

Red Hat and other Linux companies can congratulate themselves that Sun has made the case for Linux on Intel for them. How can you trust a company which writes an operating system which they are not even willing to sell on their own systems? Sun could, of course change its mind about this decision. But winning alienated users back is going to cost a bundle. Next time the bean counters in your company suggest you kill a product, learn from the Sun example and do some market research first.

"ASPs Deliver Results" Says Aberdeen Group

BOSTON, MA - January 15, 2002 - In a new research report, Aberdeen Group, a leading market analysis and positioning services firm, announces the Top 10 application service provider (ASP) implementations of 2000 and 2001. What Works: Ten Significant ASP Implementations, an Aberdeen research report, is the result of an intensive project that investigated how organizations, in a variety of industries, benefit from adopting ASPs. Moreover, Aberdeen research reaffirmed that ASPs can offer enterprises a variety of benefits: cost reduction, rapid software deployment, more effective use of IT (Information Technology) staff, and a renewed ability for organizations to remain close to their core businesses.

"Lately, many IT professionals have been questioning the viability of the ASP model," says Stephen Lane, Research Director, IT Services. "But negative publicity and market turbulence aside, the ASP business proposition is still sound. More importantly, it is being well received in the market. This report showcases the top tier of the many success stories that we uncovered." ...Aberdeen Group

today's news etc from MarketingViews

Other news on this page

The Official PR Salary & Bonus Report 2002 Edition Now Available

Midsize Businesses Will Propel Growth of US Enterprise Software Market, Reports Jupiter Media Metrix

Designing Your First Banner Ad?

PRs And Journos Clash Over SourceWire Journalist Enquiry Service

L-Soft Launches Software Facilitating Email Marketing Industry's Move Away from Third-Party Hosting

Death Of The Salesman

FBI Sting Operation Thwarts Disgruntled Employee's Attempt To Sell Customer Database

Marketers Can Learn Lessons from Sun Microsystems Solaris X86 Fiasco

"ASPs Deliver Results" Says Aberdeen Group

earlier news (archive)

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Spellabyte's disk duplicating process worked OK, but he wondered if in future, he should color code the barrels to avoid getting them mixed up. Color could be part of his added value

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2001, A YEAR TO FORGET

from Jean-Jacques Maleval Editor of StorageNewsletter

The storage industry's report card for the year 2001 is nothing to brag about. There is some hope for recovery in 2002, at least. But when?

- The past year was not particularly glorious for the computer industry in general, and not much better for the storage sector. Storage capacity needs in large enterprises is growing, but IT budgets are tightly monitored, while storage subsystem prices have dropped considerably. The events of September 11 no doubt provoked an abrupt halt in economic activity, but the preceding nine months were far from stellar. Rare are the storage companies that will finish the year with sales greater than in 2000 - in fact, a large majority will likely close out in the red.

- For the very first time ever, fewer PCs and servers were sold in 2001 than the year before. Consequently, it became even tougher to sell hard disk drives. While analysts' figures are not yet known, it seems probable that 2001 was the first year, in the quarter-century history of the HDD industry, when fewer units were sold than in the preceding year, i.e. fewer than the 2000 record of over two hundred million shipped. Revenues for the last quarter of 2001 have yet to be published, but they shouldn't be too bad for desktop drive makers, due to

1) Fujitsu's retreat from the sector, to the benefit of some rivals, and

2) the arrival, at last, of new applications for disk drives outside the IT realm, and more specifically the launching of game consoles with HDDs, such as Microsoft's Xbox. -

At the end of 2000, manufacturers had hit 20GB per 3.5-inch platter - we're now at 40GB at the end of 2001, and as always, at a price that is nearly identical for a drive with the same number of platters. Consumers no longer know what to do with HDDs of such high capacity, but the areal density race rages ahead. The SAN and NAS market would not be what it is without the massive help of disk drive makers, but because of the competition that exists between the two sides, the latter are the last to profit from their efforts.

- No technology is yet in any position to challenge Winchester drives in the medium term, particularly since, as Fujitsu and Seagate have proven, the devices are capable of attaining areal density of 100GB per square inch, or 125GB per platter.

- The industry lost a veteran HDD maker, Calluna Technology, as well as a newcomer, Halo Data Devices. ExcelStor is the most recent arrival, built on the ashes of Conner Technology. - LTO seems to have made stronger inroads than SuperDLT, in a tape market that was nevertheless flat overall. For the first time, Imation dared to take on Quantum's monopoly in DLT. The story is still developing, in U.S. courtrooms, of course. Certain tape makers also caught on to the fact that they need to prompt their R&D services to greater intellectual heights, if they want to keep up with the steady growth in HDD capacities. OmaSS has promised us 600GB in 2003, while Sony has pledged a whopping 500GB for this year. It wouldn't hurt to get the ball rolling a little faster with current tape technologies.

- There are scattered reports that the floppy diskette still exists. We only ever see CD-R/RWs these days. As for writable DVDs that are slated to replace the latter media, the battle between DVD-R/RW/RAM from the DVD Forum against the DVD+RW from the DVD+RW Alliance as the privileged standard reached a fever pitch, although no clear winner is yet discernable. It is evident, however, that there's no room in this town for both of them. If you thought we'd know in 2001, guess again. DVD Forum will most likely triumph this year, if our hunches are right.

- It's clear to everyone that serial interfaces will gradually edge out their parallel counterparts. Unfortunately, there's likely to be little complementarity between all the new serial interfaces: serial ATA, FC and now serial SCSI. The arrival of USB 2.0 technology is certain to shake up proponents of 1394, more sophisticated, but also more expensive.

- RAIDs are relying more and more often on low-cost IDE drives, which are consequently eating into the SCSI unit market, and perhaps even that of tape technology, for back-up, if not for archiving.

- Market research companies were obliged to revise their 2001 forecasts downward in almost every segment of the storage industry. IDC thus foresees a drop of 18% in storage subsystems, due in particular to the poor economic environment and dot.com failures, but nonetheless is banking on 12% growth in open SANs.

- Even if some progress was made, interoperability, or the absence of it, remains an impediment on growth in the SAN market. As in all industries, it's the leaders (we're thinking of Brocade and EMC here) that are the last to move things forward.

- 2001 will also be remembered as the first difficult year in the history of SAN giant EMC, now under assault from both IBM and Compaq (despite the demise of the latter two firm's partnership), as well as Hitachi Data Systems, with allies Sun Microsystems and Hewlett-Packard. And the difficulties are not minor: losses for the first time in 12 years, and nothing to sneeze at, $1.2 billion with restructuring charges, not to mention sales down by 47% from one year to the next for 3Q01 alone. It remains to be seen whether the agreement signed with Dell to resell EMC Clariion will shuffle the deck.

- Since Joe Tucci succeeded Mike Ruettgers as CEO at the beginning of the year, EMC has not been the same. Its new strategy, like that of its rivals, is to seek the holy grail of storage software, with much more comfortable margins than with hardware. In other words, imitate Veritas. In consideration of this, we award Tucci with 2001's lemon of the year, while Veritas CEO Gary Bloom walks away with the title of Storage Industry Man of the Year, no contest.

- EMC's misfortunes will furthermore probably cause it to lose its number one slot among storage companies for revenues, a torch that will most likely be relayed by Seagate, rather than the new Maxtor, even with the latter's addition of Quantum HDD, proving once again that in the case of acquisitions and mergers, one plus one sometimes works out to quite a bit less than two.

- One effect of September 11 was to highlight vulnerabilities in the area of remote backup and disaster recovery, prompting a number of companies to scramble for new contingency solutions.

- Storage over IP sounds like a dream, but we're hearing significantly more about it than we're going to see, at least until total standardization has been achieved, expected some time this year. For Infiniband, this process will come even later. 2001 was also the year in which virtualization software made its big splash, even if sales remain sluggish.

- 2001 also gave witness to an even more disastrous Comdex than the previous year. CeBIT seems to have definitively won the war of giant international IT trade shows. The past year also saw a major blitz among expo organizers to specialize in storage events, an effort that more or less paid off.

- We end on a brighter note: despite the gloomy year the industry just suffered, despite the number of mergers and acquisitions, despite even the dramatic reversal of fortune for SSPs, we've never seen a year with so many start-ups, for the most part looking for an angle in storage networking. Do they all still dream of IPOs? Perhaps not, because the stock exchange is far from welcoming at the moment. Instead, they seem content just to stay the course, perhaps hoping one day to snag a particularly big fish?

Jean-Jacques Maleval is Editor of StorageNewsletter

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