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The Official PR Salary &
Bonus Report 2002 Edition Now Available
New York, NY - January 31,
2002 - The Official Public Relations Salary & Bonus Report - 2002
Edition is now available. It's compiled from the database of leading PR
executive search firm, Spring Associates, Inc., and contains reliable
data on over 8,500 PR professionals. Published annually since 1987, the price is
$199.
- Biggest salary gain was corporate/financial category at +12% followed
closely by the consumer category at +10%
- On the minus side, no surprise that salaries for hi-tech and public affairs
came in at -10%
...Spring
Associates
Editor's comment:- I thought at first that the $199
figure was the average salary for a web based PR person, and wondered if I
could use that to justify asking for a raise, since the stock option doesn't
look so hot now. |
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Midsize Businesses Will
Propel Growth of US Enterprise Software Market, Reports Jupiter Media Metrix
NEW YORK
- January 28, 2002 - Jupiter Media Metrix today reports that small and
midsize businesses (SMBs, with 100 to 500 employees) will be a critical driving
force in the growth of the market for enterprise software in North America over
the next two years. According to a new Jupiter MarketAccess Report, entitled
"Enterprise Software Adoption in the SMB Market", executives in
midsize companies indicated they will purchase and implement software in the
next six months to streamline accounting and financial management (26 percent of
respondents), CRM (26 percent) or e-commerce storefronts (28 percent). Jupiter
analysts advise enterprise software companies - which historically focused on
larger Global 2,000 businesses - to rethink their marketing initiatives
to accommodate the purchasing behavior of small and midsize businesses.
"Midsize companies are showing strong demand for enterprise
software," said Marc Harrison, Jupiter senior analyst and research
director. "Although small companies will purchase software to simplify
discrete business processes such as accounting, the bulk of the dollars to drive
the market to the next level will come from midsize businesses, which are more
likely to invest in CRM and other enterprise-grade software. Software vendors
should take note that midsize businesses are looking for full-featured software
packages that have some interconnectivity without a great deal of costly
customization or integration."
Jupiter estimates that the North American market for enterprise
software applications and related services sold into SMBs will grow from $971
million in 2001 to $3.4 billion by 2006. According to Jupiter analysts,
increasing availability of full-featured functionality - without the high-ticket
pricing scheme that defines the large enterprise market - will drive growth,
along with demand among SMBs for solutions that can scale as companies grow.
SMBs will invest the most dollars in tools for e-commerce/Web presence
(Web presence defined as sites devoted to corporate marketing and product
information, etc.) and CRM. According to an October 2001 Jupiter Executive
Survey, nearly half of SMBs (49 percent) will have built a Web presence in the
next year. Jupiter analysts forecast that e-commerce/Web presence applications
will grow to $1.1 billion by 2006 and account for over one-third of the market
up from 14 percent in 2001.
Spending on CRM software by SMBs will reach $651 million and make up
19 percent of the market by 2006 - up from 10 percent in 2001. As the
relationships between SMBs and their customers become more complex and as the
number of customer touch points increase, Jupiter analysts expect that SMBs will
increasingly look to software and services to help manage these relationships.
...Jupiter Media Metrix |
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Designing Your First Banner
Ad?
January 25, 2002 - I'm often asked by marketers and their
creatives where to start with designing a banner ad. So I've created a small -
gallery of past
banner ads on STORAGEsearch.com. That should give you some ideas. If it
proves popular, I'll do the same for our other sites.
You should
always budget to do 2 or 3 design iterations, even if the only thing you change
is the background color. We can test which version of banner works best and go
with that within a few days.
Sometimes the click rate doesn't tell you
enough, and you have to go mining within your log file to look at the domains of
readers who have clicked on the banner. That can be useful, if you suspect that
the text in the banner ad is prefiltering out or filtering in, the wrong types
of customer.
Often the incoming banner from an advertiser looks good,
but is too large a file to load quickly. Then I use
GIF Wizard to test different
compression schemes online. This ASP is better than the compression utility
found in most design packages. |
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PRs And Journos Clash Over
SourceWire (UK) Journalist Enquiry Service
January
24, 2002 - according to a report by Daryl Willcox, founder of the UK news
distribution service SourceWire, a row has erupted between PR
professionals and journalists over use of the increasingly popular Response
Source journalist enquiry service. Journalists have pointed a critical
finger at some PRs for inefficient follow-up to requests sent over the system.
And PRs have fought back with claims that many of the requests are 'ditzy' and
'practically spam'. The flak signals a new phase in the growth of the Response
Source system, which allows journalists to ask hundreds of PRs for help on
stories using a simple Web site, progressing it from a simple research tool to a
service which is impacting the core of UK media culture.
...SourceWire |
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L-Soft Launches Software
Facilitating Email Marketing Industry's Move Away from Third-Party Hosting
London -
January 23, 2002 L-Soft announced today the launch of LISTSERV®
Maestro, a new product developed to provide companies with sophisticated e-mail
marketing capabilities in-house. By offering LISTSERV® Maestro on a
licensed basis, L-Soft becomes one of the first companies to respond to a
growing demand, also acknowledged by Forrester, for secure, cost-effective
e-mail marketing software that is quick to install and easy-to-use.
"Companies are increasingly turning to e-mail to drive site
traffic and build customer relationships," said Eric Thomas, L-Soft Founder
and CEO. "E-mail cuts campaign production and delivery costs, especially
when using in-house solutions such as LISTSERV® Maestro. Some of the savings
are usually passed on to the customer in the form of more attractive, carefully
targeted special offers."
LISTSERV® Maestro's easy-to-use Web interface guides marketers
through each step of campaign development, including message creation, response
tracking and reporting. LISTSERV® Maestro's tracking reports provide quick
feedback and enable marketers to quantify the success of campaigns in real time,
giving them the freedom to immediately adjust their strategies and realise
greater success rates. LISTSERV® Maestro identifies whether recipients open
up messages or click through to URLs embedded within messages. The initial
high-capacity version of LISTSERV® Maestro allows companies to conduct
large-scale e-mail marketing campaigns in-house for a modest investment.
...L-Soft |
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Death Of The Salesman
January 23,
2002 - a new article, written by Melanie Badenhorst of the UK based CRM company
CustomISe, has some entertaining views about the changing times we live
in. There are also other new CRM articles on the CustomISe web site which
was revamped today. ...CustomISe |
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FBI Sting Operation Thwarts
Disgruntled Employee's Attempt To Sell Customer Database
Duluth,
Georgia - January 22, 2002 - Andrew Parsons, Vice President of Sales at Vector Networks, Inc. saves the
day for his corporate competition by initiating and participating in a
clandestine FBI sting operation. A Supervisory Special Agent of the Atlanta-FBI
who needs to remain anonymous for security reasons dubs Mr.Parsons a hero.
"Without
Andy's help, this never would have happened - especially so quickly", said
the Agent. Typically these operations take a year or more to conclude.
The lowdown A disgruntled employee of the rival company contacted Mr.
Parsons a week ago via the solutions email box, a tech support request line for
Vector Networks' products, using an anonymous email address. He offered Mr.
Parsons the opportunity to purchase the complete customer database from his
competitor for $20,000.
Shocked and concerned, Andy Parsons informed the rival CEO of the
incident. Apparently, this had not been the first time an employee backlashes
against the company as in fact there was already a criminal case pending in
Florida. The FBI contacted Mr. Parsons and asked him to work as an undercover
agent so that this perpetrator may be apprehended. Andy Parsons agreed to have
a wiretap placed on his business phone lines and was given a "wish list"
of questions that the FBI wanted answered by the offender.
When the
criminal contacted Andrew confirming the offer and validating the content of the
database, a meeting was arranged. Mr. Parsons was skilled in his negotiations
with the wrongdoer and was able to get him to answer all of the FBI questions
and agree to fly into Georgia for the meeting. The operation was planned to
occur at a local hotel. After the exchange of data and money, the FBI burst into
the room and apprehended and arrested the perpetrator and his accomplice.
Editor's comment:- this story shows how a customer database theft
was averted, but usually proving the case, after the event, can be difficult.
One approach, used by publishers, is to seed their customer database with
fictitious names which go to a real address. If the list owner gets a mailing to
the seeded contact they know that the list has been copied, and who is using it.
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Marketers Can Learn Lessons
from Sun Microsystems Solaris X86 Fiasco
January 16, 2002 - Sun
Microsystems has recently shown that it's possible for a company which employs
large numbers of marketers, to upset a significant portion of the people who use
its products, and business allies, by end-of-lifing a product without doing any
market research or consultation first. If you haven't been following this story
in Sun SPARC - news
and other media, it can be summarised as follows...
- Sun decided to axe a new version of Solaris on Intel X86 architecture, and
effectively cancelled support for this entire product line
- Users were seriously pissed off and have agitated to have the product
restored, or they will part company with Sun and go to other solutions
I'm
not privy to Sun's internal debates on this subject, but I imagine the thinking
before the decision went something like this:-
"Hey guys, we're
losing money. No-one pays for Solaris X86, but it has was successful in its
mission of scaring off any serious competition of the Unix/Intel variety,
because they always knew there was a risk we could retaliate with it. Shame
about Linux... But that's for people who aren't our kind of customers (don't
have enough money). When we kill Solaris X86, the 5% of users who do have money
will come flocking to buy our SPARC systems which run the same operating system.
That will boost sales and reduce our development costs."
No-one
asked the following questions...
"Should we research what users
think?"
"Will anyone ever believe us again when we say we're
committed to a product?"
"Will this move scare and piss off
our real customers and partners?"
When you're trying to save
money, you don't waste more money by researching those kinds of questions. My
guess is that Sun will suffer a 20% or more long term decline in revenue from
this move, because it effectively kills at birth new customers who wanted to
evaluate Solaris on hardware systems which they trust and afford (PC's).
Red
Hat and other Linux companies can congratulate themselves that Sun has made the
case for Linux on Intel for them. How can you trust a company which writes an
operating system which they are not even willing to sell on their own systems?
Sun could, of course change its mind about this decision. But winning alienated
users back is going to cost a bundle. Next time the bean counters in your
company suggest you kill a product, learn from the Sun example and do some
market research first. |
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"ASPs Deliver Results"
Says Aberdeen Group
BOSTON, MA -
January 15, 2002 - In a new research report, Aberdeen Group, a leading
market analysis and positioning services firm, announces the Top 10 application
service provider (ASP) implementations of 2000 and 2001. What Works: Ten
Significant ASP Implementations, an Aberdeen research report, is the result of
an intensive project that investigated how organizations, in a variety of
industries, benefit from adopting ASPs. Moreover, Aberdeen research reaffirmed
that ASPs can offer enterprises a variety of benefits: cost reduction, rapid
software deployment, more effective use of IT (Information Technology) staff,
and a renewed ability for organizations to remain close to their core
businesses.
"Lately, many IT professionals have been questioning the
viability of the ASP model," says Stephen Lane, Research Director, IT
Services. "But negative publicity and market turbulence aside, the ASP
business proposition is still sound. More importantly, it is being well received
in the market. This report showcases the top tier of the many success stories
that we uncovered."
...Aberdeen Group |
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| today's news etc from
MarketingViews | |
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Other news on this page
The
Official PR Salary & Bonus Report 2002 Edition Now Available
Midsize
Businesses Will Propel Growth of US Enterprise Software Market, Reports Jupiter
Media Metrix
Designing Your First Banner Ad?
PRs And Journos Clash Over
SourceWire Journalist Enquiry Service
L-Soft Launches Software
Facilitating Email Marketing Industry's Move Away from Third-Party Hosting
Death
Of The Salesman
FBI Sting Operation Thwarts Disgruntled Employee's
Attempt To Sell Customer Database
Marketers Can Learn Lessons from Sun
Microsystems Solaris X86 Fiasco
"ASPs Deliver Results" Says
Aberdeen Group
earlier news (archive) |
|
 |
Hard disk duplicators on STORAGEsearch.com |
| Spellabyte's
disk duplicating process worked OK, but he wondered if in future, he should
color code the barrels to avoid getting them mixed up. Color could be part
of his added value | |
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Guest Nibble
2001, A YEAR TO FORGET
from Jean-Jacques
Maleval Editor of
StorageNewsletter
The
storage industry's report card for the year 2001 is nothing to brag about. There
is some hope for recovery in 2002, at least. But when?
- The past year was not particularly glorious for the computer
industry in general, and not much better for the storage sector. Storage
capacity needs in large enterprises is growing, but IT budgets are tightly
monitored, while storage subsystem prices have dropped considerably. The events
of September 11 no doubt provoked an abrupt halt in economic activity, but the
preceding nine months were far from stellar. Rare are the storage companies that
will finish the year with sales greater than in 2000 - in fact, a large majority
will likely close out in the red.
- For the very first time ever, fewer PCs and servers were sold in
2001 than the year before. Consequently, it became even tougher to sell hard
disk drives. While analysts' figures are not yet known, it seems probable that
2001 was the first year, in the quarter-century history of the HDD industry,
when fewer units were sold than in the preceding year, i.e. fewer than the 2000
record of over two hundred million shipped. Revenues for the last quarter of
2001 have yet to be published, but they shouldn't be too bad for desktop drive
makers, due to
1) Fujitsu's retreat from the sector, to the benefit of
some rivals, and
2) the arrival, at last, of new applications for disk
drives outside the IT realm, and more specifically the launching of game
consoles with HDDs, such as Microsoft's Xbox. -
At the end of 2000,
manufacturers had hit 20GB per 3.5-inch platter - we're now at 40GB at the end
of 2001, and as always, at a price that is nearly identical for a drive with the
same number of platters. Consumers no longer know what to do with HDDs of such
high capacity, but the areal density race rages ahead. The SAN and NAS market
would not be what it is without the massive help of disk drive makers, but
because of the competition that exists between the two sides, the latter are the
last to profit from their efforts.
- No technology is yet in any position to challenge Winchester drives
in the medium term, particularly since, as Fujitsu and Seagate have proven, the
devices are capable of attaining areal density of 100GB per square inch, or
125GB per platter.
- The industry lost a veteran HDD maker, Calluna Technology, as well
as a newcomer, Halo Data Devices. ExcelStor is the most recent arrival, built on
the ashes of Conner Technology. - LTO seems to have made stronger inroads than
SuperDLT, in a tape market that was nevertheless flat overall. For the first
time, Imation dared to take on Quantum's monopoly in DLT. The story is still
developing, in U.S. courtrooms, of course. Certain tape makers also caught on to
the fact that they need to prompt their R&D services to greater intellectual
heights, if they want to keep up with the steady growth in HDD capacities. OmaSS
has promised us 600GB in 2003, while Sony has pledged a whopping 500GB for this
year. It wouldn't hurt to get the ball rolling a little faster with current tape
technologies.
- There are scattered reports that the floppy diskette still exists.
We only ever see CD-R/RWs these days. As for writable DVDs that are slated to
replace the latter media, the battle between DVD-R/RW/RAM from the DVD Forum
against the DVD+RW from the DVD+RW Alliance as the privileged standard reached a
fever pitch, although no clear winner is yet discernable. It is evident,
however, that there's no room in this town for both of them. If you thought we'd
know in 2001, guess again. DVD Forum will most likely triumph this year, if our
hunches are right.
- It's clear to everyone that serial interfaces will gradually edge
out their parallel counterparts. Unfortunately, there's likely to be little
complementarity between all the new serial interfaces: serial ATA, FC and now
serial SCSI. The arrival of USB 2.0 technology is certain to shake up proponents
of 1394, more sophisticated, but also more expensive.
- RAIDs are relying more and more often on low-cost IDE drives, which
are consequently eating into the SCSI unit market, and perhaps even that of tape
technology, for back-up, if not for archiving.
- Market research companies were obliged to revise their 2001
forecasts downward in almost every segment of the storage industry. IDC thus
foresees a drop of 18% in storage subsystems, due in particular to the poor
economic environment and dot.com failures, but nonetheless is banking on 12%
growth in open SANs.
- Even if some progress was made, interoperability, or the absence of
it, remains an impediment on growth in the SAN market. As in all industries,
it's the leaders (we're thinking of Brocade and EMC here) that are the last to
move things forward.
- 2001 will also be remembered as the first difficult year in the
history of SAN giant EMC, now under assault from both IBM and Compaq (despite
the demise of the latter two firm's partnership), as well as Hitachi Data
Systems, with allies Sun Microsystems and Hewlett-Packard. And the difficulties
are not minor: losses for the first time in 12 years, and nothing to sneeze at,
$1.2 billion with restructuring charges, not to mention sales down by 47% from
one year to the next for 3Q01 alone. It remains to be seen whether the agreement
signed with Dell to resell EMC Clariion will shuffle the deck.
- Since Joe Tucci succeeded Mike Ruettgers as CEO at the beginning of
the year, EMC has not been the same. Its new strategy, like that of its rivals,
is to seek the holy grail of storage software, with much more comfortable
margins than with hardware. In other words, imitate Veritas. In consideration of
this, we award Tucci with 2001's lemon of the year, while Veritas CEO Gary Bloom
walks away with the title of Storage Industry Man of the Year, no
contest.
- EMC's misfortunes will furthermore probably cause it to
lose its number one slot among storage companies for revenues, a torch that will
most likely be relayed by Seagate, rather than the new Maxtor, even with the
latter's addition of Quantum HDD, proving once again that in the case of
acquisitions and mergers, one plus one sometimes works out to quite a bit less
than two.
- One effect of September 11 was to highlight
vulnerabilities in the area of remote backup and disaster recovery, prompting a
number of companies to scramble for new contingency solutions.
- Storage over IP sounds like a dream, but we're hearing significantly
more about it than we're going to see, at least until total standardization has
been achieved, expected some time this year. For Infiniband, this process will
come even later. 2001 was also the year in which virtualization software made
its big splash, even if sales remain sluggish.
- 2001 also gave witness to an even more disastrous Comdex than the
previous year. CeBIT seems to have definitively won the war of giant
international IT trade shows. The past year also saw a major blitz among expo
organizers to specialize in storage events, an effort that more or less paid
off.
- We end on a brighter note: despite the gloomy year the industry
just suffered, despite the number of mergers and acquisitions, despite even the
dramatic reversal of fortune for SSPs, we've never seen a year with so many
start-ups, for the most part looking for an angle in storage networking. Do they
all still dream of IPOs? Perhaps not, because the stock exchange is far from
welcoming at the moment. Instead, they seem content just to stay the course,
perhaps hoping one day to snag a particularly big fish?
Jean-Jacques Maleval
is Editor of
StorageNewsletter | |
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